Shipping & Returns
PLEASE READ OUR CREDIT AND REFUND POLICY CLICK HERE
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NOT IN LOVE WITH YOUR PRODUCT? WE’RE SORRY THAT YOU AND YOUR PLANET HOT SHOP ORDER AREN’T A MATCH MADE IN HEAVEN.
FOR GUIDANCE ON HOW TO RETURN ITEMS, FOLLOW THE GUIDANCE ON THIS PAGE.
PLEASE RETURN IN 14 DAYS
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ORDERS IN THE UK MUST BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR PARCEL. FOR EXAMPLE, IF YOU RECEIVE YOUR ORDER ON THE 1ST JANUARY IT NEEDS TO BE DISPATCHED TO US BEFORE THE 14TH JANUARY.
THAT MEANS YOU HAVE 14 DAYS TO DECIDE IF YOU LOVE IT, OR IF YOU’RE GONNA LEAVE IT. WE HATE GOODBYES AS MUCH AS YOU!
Exchanged and refunds can take up to 7 working days to process.
READY TO SAY GOODBYE?
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HOW TO RETURN YOUR GOODIES.
PLEASE DOWNLOAD AND PRINT OFF THE RETURNS FORM BELOW. FILL IN ALL THE RELEVANT INFORMATION AND ENSURE THIS IS PLACED BACK INSIDE YOUR PARCEL BEFORE YOU SEND IT OFF.
CLICK HERE TO DOWNLOAD YOUR RETURNS FORM
PLEASE MAKE SURE THIS FORM IS COMPLETELY FILLED OUT TO AVOID ANY DELAYS WITH FULFILLING YOUR RETURN. ITEMS SENT WITHOUT A RETURNS FORM WILL NOT BE ELIGIBLE FOR A REFUND.
USE A TRACKED SERVICE
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WE ADVISE SECOND CLASS TRACKED AS THIS IS THE CHEAPEST AVAILABLE OPTION, AND ROYAL MAIL TRACKED SERVICES ARE THE BEST OPTIONS TO SHIP WITH.
INDEPENDENT COURIERS WILL BE UNABLE TO DELIVER TO A PO BOX WHICH WE CANNOT BE HELD LIABLE FOR. PLEASE BE AWARE PARCEL FORCE DOES NOT DELIVER TO PO BOXES.
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MAKE SURE YOU RETAIN ALL YOUR RECEIPTS FROM THE POST OFFICE AS THIS WILL BE YOUR PROOF OF POSTAGE IN THE UNLIKELY EVENT OF LOSS OF PARCEL IN TRANSIT.
IF YOUR ITEM GETS LOST IN TRANSIT, UNFORTUNTELY WE CAN NOT BE HELD LIABLE FOR IT.
THE COST OF RETURNING THE ITEM TO US IS MADE BY THE CUSTOMER AND ISNON-REFUNDABLE.
SHIPPING
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STANDARD SHIPPING ON ITEMS TAKE 5-7 BUSINESS DAYS FROM ORDER DATE. THIS INCLUDES 1-2 BUSINESS DAYS FOR PROCESSING. DELIVERY TIME DOES NOT INCLUDE WEEKENDS OR PUBLIC HOLIDAYS.
BEFORE RETURNING
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PLEASE MAKE SURE THAT ITEMS ARE RETURNED IN THE EXACT CONDITION IN WHICH THEY ARE RECEIVED.
ITEMS RETURNED IN AN UNLOVED WAY WILL BE REFUSED A REFUND.
WHEN TRYING ON ITEMS, ENSURE YOU DO NOT LEAVE ANY STAINS. THIS INCLUDES SOILING FROM MAKEUP, FAKE TAN OR DEODORANTS.
WE REQUEST THAT ITEMS ARE KEPT IN A SMOKE AND PET FREE ENVIRONMENT IF A RETURN IS BEING MADE.
WE WILL NOT ACCEPT ANY RETURNED ITEMS THAT HAVE BEEN DAMAGED.
KEEP THE ORIGINAL PACKAGING
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WE ASK THAT ALL ITEMS ARE RETURNED IN THEIR ORIGINAL PACKAGING.
DO NOT RIP OPEN YOUR PACKAGING. ANY ITEMS RETURNED WITHOUT THIS WILL INCUR A DEDUCTIBLE FEE.
IF YOU HAVE MISPLACED YOUR PACKAGING, DROP US AN EMAIL AT SALES@PLANETHOTSHOP.COM AND WE CAN ADVISE YOU ON YOUR RETURN.
TAGS & HYGIENE STICKERS
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IF TAGS ARE REMOVED , UNFORTUNATELY YOUR ITEM WILL BE DEEMED AS NON-RETURNABLE.
FOR HEALTH AND SAFETY PURPOSES, PLEASE DO NOT REMOVE OR TAMPER WITH THE HYGIENE LABEL. WHEN TRYING ON BIKINI BOTTOMS, TRY TO DO SO OVER YOUR UNDERWEAR.
IF AN ITEM IS MISSING TAGS OR HYGIENE STICKERS, UNFORTUNATELY WE CAN NOT ACCEPT THE RETURN.