RETURNS POLICY

REFUNDS

RETURNS FOR A REFUND/ CREDIT NOTE ARE COMPLETED WITHIN 10 WORKING DAYS AND EXCHANGES WE AIM TO COMPLETE IN 7 WORKING DAYS.

THESE TIMES MAY BE EXTENDED DURING BUSY PERIODS.

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STORE CREDIT & EXCHANGES

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STORE CREDIT CANNOT BE SOLD OR TRANSFERRED TO THIRD PARTY CUSTOMERS AND MUST BE USED BY THE CARD HOLDER ONLY.

PLANET HOT SHOP CANNOT BE HELD RESPONSIBLE FOR ANY ISSUES WITH STORE CREDIT IF YOU CHOOSE TO DISREGARD THIS POLICY.

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WE OFFER ONE FREE EXCHANGE WITHIN THE UK.

THIS MEANS WHEN WE RECEIVE YOUR RETURN WE WILL POST OUT AGAIN FOR FREE WITH YOUR NEW PRODUCT. UNFORTUNATELY WE ARE UNABLE TO OFFER THIS SERVICE TO ANY CUSTOMERS OUTSIDE OF THE UK.

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EXCHANGES APPLY ONLY TO FULL PRICE ITEMS. ITEMS IN THE SALE, SAMPLE SALE OR PART OF A PROMOTION/ DISCOUNT EVENT WILL NOT BE ELIGIBLE FOR AN EXCHANGE. 

PLEASE REFER TO RETURNS PAGE ON HOW TO RETURN. FILL IN YOUR RETURN FORM STATING THE ITEMS TO BE EXCHANGED AND DISPATCH AS YOU WOULD WITH A RETURN.

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NON-REFUNDABLE PRODUCTS

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DUE TO A RANGE OF REASONS, SOME OF OUR ITEMS ARE NON-REFUNDABLE OR WILL BE REFUNDABLE FOR STORE CREDIT. PLEASE MAKE SURE TO CHECK THIS BEFORE CONTINUING WITH YOUR PURCHASE IF YOU ARE NOT SURE ABOUT YOUR ORDER.

THE FOLLOWING ITEMS ARE NON-REFUNDABLE:

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WORN / USED ITEMS

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UNFORTUNATELY, ANY ITEMS THAT SHOW SIGNS OF BEING WORN, USED, MARKED, STAINED OR DAMAGED WILL NOT BE ELIGIBLE FOR A REFUND. SO IF YOU WEAR IT, MAKE SURE THAT YOU LOVE IT.

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WITHOUT HYGIENE TAGS / LABELS

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WE WON’T ACCEPT ITEMS WITH REMOVED OR TAMPERED HYGIENE TAGS OR LABELS. THIS ONE IS FOR HYGIENE REASONS, ONLY REMOVE THESE ARTIFACTS IF YOU’RE OFFICIAL.

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BELLY CHAINS & HAIR CLIPS

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AGAIN FOR HYGIENE REASONS, WE ARE UNABLE TO ACCEPT RETURNED HAIR CLIPS AND JEWELLERY THAT HAS BEEN OPENED. PLEASE DO NOT OPEN AND RE-SEAL. THIS IS RETAIL POLICY, AND EVEN WITH TAGS WE CANNOT REFUND THESE ITEMS.

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SALE ITEMS

SALE ITEMS ARE RETURNABLE FOR STORE CREDIT ONLY. BUT IN RETURN, YOU CAN BAG YOURSELF A BARGAIN!